Cancellation Policy

All pass sales are final. UXINDIA Design Leadership Week passes, add-ons, and related purchases made through EVENTUM are non-refundable and non-cancellable once payment is completed, except where this policy explicitly allows a refund or credit in a special case.

No routine refunds

We do not offer refunds for change of plans, travel issues, scheduling conflicts, duplicate purchases, or failure to attend (including no-shows). Payment gateway fees and processing costs are not recoverable once an order is paid.

• Passes that have been checked in cannot be refunded or transferred.
• Partial attendance, unused workshop selections, or unused add-ons do not qualify for a refund.
• Chargebacks or payment disputes filed without contacting support first may result in pass cancellation and account restriction.

Pass assignment (not a refund)

Where the purchase flow allows, you may assign a pass to another attendee instead of requesting a refund. Assignment does not cancel your order or return payment — it only changes who may use the pass. Contact Contact Support if you need help reassigning.

Special cases where a refund may be considered

Refunds are granted only at the organizers' sole discretion in exceptional circumstances, including but not limited to:

• Event cancelled by organizers: If UXINDIA / the organizers cancel the event and do not offer a suitable transfer to a rescheduled date.
• Material event change: A fundamental change to the event (for example, venue or dates) that materially affects your ability to attend, as determined by the organizers.
• Duplicate or erroneous charge: A verified duplicate payment or technical billing error on our side.
• Legal requirement: Where applicable law requires a refund and cannot be waived by agreement.

Even in these cases, refunds (if approved) may be limited to the pass price paid, may exclude non-recoverable payment fees, and may be issued as store credit or transfer to a future event instead of cash, at the organizers' discretion.

How to request review (special cases only)

• Contact Contact Support from the purchaser email on the order.
• Include your order reference, the reason for your request, and any supporting details.
• Submit requests as early as possible. Approval is not guaranteed.
• If a refund is approved, it is processed to the original payment method within 7–10 business days, subject to bank or UPI processing times.

Add-ons

T-shirt and other add-ons follow the same no-refund rule. Add-ons are not refundable separately from the pass except in an approved special case that covers the full order.

See also our Terms of Service and Disclaimer.